Check the Over/Short amount. The ideal is for this amount to be zero. Check the store policies for an acceptable amount of Over/Short. This amount cannot be changed here. Changes must be made in the Activity that has the problem.
Tips to help trouble shoot Over/Short:
1. If Over/Short is a large Negative number
Look For:
A. Retail Sales Total that is too big caused by a Department sales number that is over stated.
B. A Tender Total that is too small caused by a miss entered number or a Tender department that may be missing
C. Fuel Sales Total that is too big
D. Payout that is too small.
2. If Over/Short is a large positive number:
Look For:
A.
Retail Sales total is too low caused by a Department sales number that is missing or too small.
B. A Tender Total number that is too large.
C. Fuel Sales Total that is too small
D. Payout Total that is too big
3. Any time Departments are updated or changed at the register, this may cause Over/Short problems due to missing Departments that need to be added or changed in Department Settings in My Pricebook.
Printing report is optional. Printing does not need to be done to complete the shift. Reports can be printed as many times as needed. The reports should be printed before Completing the shift. See the Print Reports Preview section
Before printing, set the print options - once these options are set they stay the same.
