 Check the Over/Short Amount
Check the Over/Short amount. The ideal is for this amount to be zero. Check the store policies for an acceptable amount of Over/Short. This amount cannot be changed here. Changes must be made in the Activity that has the problem.
Tips to help trouble shoot Over/Short:
1. If Over/Short is a large Negative number
Look For:
A. Retail Sales Total that is too big caused by a Department sales number that is over stated.
B. A Tender Total that is too small caused by a miss entered number or a Tender department that may be missing
C. Fuel Sales Total that is too big
D. Payout that is too small.
2. If Over/Short is a large positive number:
Look For:
A. Retail Sales total is too low caused by a Department sales number that is missing or too small.
B. A Tender Total number that is too large.
C. Fuel Sales Total that is too small
D. Payout Total that is too big
3. Any time Departments are updated or changed at the register, this may cause Over/Short problems due to missing Departments that need to be added or changed in Department Settings in My Pricebook.
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